Website Privacy Policy

This Website Privacy Policy (“Privacy Policy”) and additional policies linked below explain how we collect, use, protect, and treat your personal information and user data. The Website www.mynewdoctor.com (“Website”) is operated by CHSPSC, LLC. (“My New Doctor”, “Company” or “we”). This Privacy Policy covers only information and data collected or processed through the Website and not any other information or data collected or processed by third parties who provide products and services on the Website (“Service Providers”) or affiliated organizations (“Affiliates”), third party web pages, or websites, products, or services to which we link that do not display a direct link to this Privacy Policy. We are not responsible for the content or privacy practices of other websites, or online or mobile services. By using our Website, you signify your consent to the data practices described in this Privacy Policy.

ABOUT US:

We provide an online physician referral service, including for newly insured users looking for health care services and physician practice groups seeking new patients, healthcare information, tips about having a healthy lifestyle, information about preventive screenings and email newsletters about health and wellness, and other services (collectively, the “Services”). The physician practice groups to which we refer are entities owned or operated by subsidiaries or affiliates of CHSPSC, LLC. If you have questions or concerns regarding our Privacy Policy or practices, please contact us at Postal Address: CHSPSC, LLC Attn: My New Doctor, 4000 Meridian Blvd., Franklin, TN 37067, or info@mynewdoctor.com.

In addition to this Privacy Policy, the physician referral Services will comply with the Notice of Privacy Practices for the Physician Practice Group to which you are referred as required by the Health Insurance Portability & Accountability Act of 1996 (HIPAA). Nevertheless, no protected health information as defined by HIPAA is collected or provided on this site.

I. INFORMATION WE COLLECT:

The information we collect about you includes:

A. Personally Identifiable Information:

Our Website and our Service Providers only collect personally identifiable information (“PII”) with your consent. Collection of PII occurs if you register for an appointment on the Website, subscribe to a newsletter, tweet to us, or use other features and resources on the Website. You may visit our Site anonymously, but that may prevent you from engaging in certain Website features or Services. The PII we may collect includes the following:

  • First Name
  • Last Name
  • Telephone Number
  • Email address
  • Caller ID information (if available).

B. Non-Personally Identifiable Information:

Our Website and Service Providers may collect non-personally identifiable (anonymous) information (“Non-PII”) from visitors. Non-PII cannot identify a specific individual unless combined with Personally Identifiable Information. Examples of Non-PII that may be collected by the Website or required to provide the Services, include:

  1. ZIP code
  2. Cookies
    “Cookies” are short computer codes known as cookies, web beacons, and other technologies that collect Non-PII and are stored on your browser when you visit our Website or share Website content through a social media account. The following are examples of Non-PII third party service providers collect with cookies:
    • Browser type and operating system
    • Date and time of visit
    • Referring web page
    • Links that connected you to My New Doctor
    • Mobile Device ID
    • Medical condition or symptoms

C. California Online Personal Privacy Act Disclosures:

1. We or our Service Providers may drop a Cookie on the browser of Website visitors. We do this to continue to market our Services to you after you leave our Website. The Website does not employ technology to override the privacy settings in your web browser.

D. Canadian and European Union Users

We do not intend to collect PII from Canadian and European Union users. If you are from the European Union or Canada, do not provide us with PII, use our Services, or the Website. If we learn that we collected PII from a user from the European Union or Canada, we will promptly delete that information.

E. Children

We do not intend to collect PII from children under 13. If you are under the age of 13, do not provide us with PII, use our Services, or the Website. If we learn that we collected PII from a child under 13, we will promptly delete that information. If you believe that we collected information from a child under 13, contact us at info@mynewdoctor.com.

F. Sensitive Personal Information

Our “request an appointment” Service may request information such as medical condition to determine which physician practice group can properly assist you. Your medical condition may be considered Protected Health Information and therefore Sensitive Personal Information. You may elect not to provide your medical condition. We do not use Cookies to enable ad targeting based on Sensitive Personal Information.

G. Information about You from Other Sources:

We and our Affiliates and Service Providers may collect personal information about you on the Website and from other sources, including commercially available sources. All the information we collect about you may be combined to personalize your experience, provide you and our clients with Services, to improve our Website and Services, to provide relevant advertising to users, and for other marketing efforts.

II. HOW WE USE AND SHARE YOUR INFORMATION:

Non-PII that we or our Service Providers collect is used to improve marketing and sales efforts, better connect Website visitors with physician practice groups, and connect physician practice groups with potential patients. If you elect to provide PII, we may utilize such data to better connect you with an appropriate physician practice group.

A. Sharing PII with Service Providers and Affiliates

We share PII submitted in a request for an appointment with physician practice group in or near your ZIP code. Physician practice groups will use your PII and any Sensitive PII provided to the Service Provider or Affiliate to assign appropriate physicians to your care. We share some PII and Non-PII with Affiliate physician practice groups, and other Service Providers.

B. Visitors who Request Services via the Website

Visitors who volunteer PII on our Website consent to be contacted by us, physician practice groups, or a call center Service Provider. A Service Provider may contact you by telephone and may, among other things, verify your self-reported PII and interest in speaking with a physician. The physician practice group may contact you by telephone even if you have opted into the National Do Not Call list, or any State Do Not Call list.

IF YOU DO NOT CONSENT TO BEING CALLED BY A REPRESENTATIVE OF A PHYSICIAN PRACTICE GROUP DO NOT ENTER YOUR PII INTO FORMS ON OUR WEBSITE.

If you do not wish to be contacted again by a physician practice group with respect to your inquiry, you should specifically request that the physician practice group not contact you again. Please note that a physician practice group may maintain the PII you provided whether you elect to use the Services.

C. Mobile Visitors and Click-to-Call Services

Mobile users who initiate calls by clicking on a telephone number on a mobile Website consent to contacting a physician practice group to verify your PII and connect you with appropriate physician practice groups.

D. Email Communications and Promotional Offers

If you sign up for one or more of our newsletters, you may receive email communications from us. We may send you email, contact you, or engage you in other communication mediums that relates to your use of the Website and Services. If, at any time, you do not wish to receive email communications about the Website or our newsletters, please use the “UNSUBSCRIBE” link at the bottom of our email.

E. Transfers of Business Assets

In the event the Company goes through a transaction, such as a merger, being acquired by another entity, bankruptcy, or selling all or a portion of its assets, your PII may be part of the business assets transferred. We can provide no assurance that you will be notified in advance of the transfer, if any, of your PII in connection with any such transition or transfer.

F. Protection of My New Doctor and Others

We reserve the right to access, read, preserve, and disclose any information that we reasonably believe is necessary to comply with law or court order; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of our Company, employees, users, or others. This includes exchanging information with other companies and organizations for fraud protection and data breach risk reduction.

G. Aggregate or Anonymous Information

We may share Non-PII with Service Providers and other third parties.

H. With Consent

Except as set forth above, you will be notified when PII may be shared with third parties, and will be able to prevent the sharing of this information.

III. HOW WE PROTECT AND RETAIN YOUR INFORMATION

We take security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. These include secure socket layers, firewalls and encryption, internal reviews of our data collection, storage and processing practices, and security measures, as well as physical security measures to guard against unauthorized access to systems. However, because the internet and mobile web are inherently insecure and no information system is 100% secure and even the most secure system can be compromised, we cannot guarantee security.

If we retain PII on our systems, we restrict access to PII to employees, contractors, and agents who need to know that information in order to operate, develop, or improve our Website and Services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination, if they fail to meet these obligations.

We retain individual records of PII and all Non-PII according to our Records Retention Schedule.

IV. HOW TO CONTROL AND CORRECT YOUR INFORMATION

You may elect not to provide user data to us or our Service Providers by following the opt-out procedures set forth below, but our Website may not work properly and/or some of our Services.

A. Learn More about Cookies, Web Beacons, and other Technologies

You can accept or decline Cookies. Most browsers automatically accept Cookies. To learn more about Cookies, including how to refuse Cookies on your computer by adjusting web browser settings, follow these links:

B. Opting Out of Cookies:

To opt-out from collection and use of your Web Browsing Data by the Website, use this: NAI opt-out tool provided by the National Advertising Initiative. To opt-out from tracking by our display advertising, click here. Some of our Service Providers’ cookies do not have an "opt-out" option, but you always have the option of blocking the use of cookies by changing a setting in your Internet browser.

C. How to Control Collection of Your PII Online.

1. Social Media

We may engage with you on third party social media sites like Facebook, if you engage with us. By doing so, you “opt in” to sharing your content with us. Be aware that such content (PII, images, captions, and comments, etc.) that you submit (upload, post, comment, share, “like”, etc.) to third party social media sites (including any of our message boards or tweets) is publicly visible, not private and cannot be considered private PII. To manage social media notifications you receive, correct or delete your PII, or adjust your privacy settings, access the profile section of your social media accounts and follow the directions there. To learn more about social media privacy settings, follow these links:

2. Service Providers:

We work with various Service Providers who may use cookies, web beacons, and similar technologies to collect user data. We are not responsible for our Service Providers’ privacy practices. Please click on the links below to review the privacy policies of our Service Providers:

D. Correcting your Personal Information:

If you have any questions about accessing or updating information we have on file about you, please contact us at info@mynewdoctor.com.

E. Your California Privacy Rights:

Under California Civil Code Section 1798.83, California residents who have an established business relationship with us have the right to request that we provide certain information regarding the disclosure of their personal information to third parties for their direct marketing purposes during the immediately preceding calendar year. You may send your request for such information to info@mynewdoctor.com. Requests shall only be accepted via this email address. We are not responsible for requests made over the telephone or by any other means.

By using our Website, you signify your consent to the data practices described in this Privacy Policy and agree that your visit and any dispute over privacy is subject to our Terms of Use, including without limitation, provisions regarding limitations on Company liability and application of the laws of the State of Texas.

V. REVISIONS TO THE PRIVACY POLICY

Please be aware that our Privacy Policy may be changed by updating this page. If we collect personal information or data from or about you, we will use it according to the Privacy Policy in effect at the time the data is gathered. This Privacy Policy, together with the Website’s Terms of Use, contains the entire agreement between you and Company with respect to the Website and any services provided by the Website. You should review this Privacy Policy periodically to ensure you are in agreement with any updates or changes. Your continued use of our website following any changes will mean you accept such changes.